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TriMech™ Technical Support is dedicated solely to helping our clients long after they've purchased a solution from us. The ability to quickly and accurately solve your engineering software issue is the mission of the entire company, not just the Tech Support team; so whether you use phone, email, or our online support we strive to increase your satisfaction. Whatever the method you use to contact our Tech Support team, you will quickly learn that we pride ourselves on getting you back on track as soon as possible.
As the oldest and most experienced SolidWorks reseller in the Maryland / Delaware / Virginia / North Carolina / South Carolina / Georgia area, TriMech™ has quite a reputation to live up to. As engineers ourselves, we know how frustrating it can be with a deadline looming, waiting for someone to call you back.
TriMech's Technical Support team consistently answers over 95% of the phone calls live the first time a user calls. In addition to being available right when you need us to be, our team is able to deliver resolution within 24 hours on over 94 % of our calls. For more information on our technical support performance, please click here.
The core reason for TriMech's™ success over the years has been our commitment to technically supporting our loyal client base. Unlike most SolidWorks resellers, we have a dedicated technical support staff whose job it is to answer your technical questions and problems in the shortest time possible. We constantly strive to have the most varied and up-to-date methods to allow users to help themselves or to get the help that they need.
Here are our options for obtaining technical support M-F between the hours of 7:30 AM - 5:30 PM EST:
Telephone: (888) 874-6324 (TRI-MECH)
This is the FASTEST way to receive help.
A member of our support team will talk with you first to determine the nature of the problem. If needed, we'll use our live remote assistance program as described below.
E-Mail: support@trimech.com
Your issues will be handled as they arrive by our support staff. If you have questions pertaining to a particular file, please include it along with your email. If your question involves a part or assembly file, please include all the referenced documents in a zip file. If your files are over 5 MB, please call us for instructions on how to place them on our secure FTP server.
(Please call to speak with the Tech Support Team First)
With our live-remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How It Works:
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Simply click the Start Session button below.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
