Contact Technical Support
As the oldest and most experienced SolidWorks reseller in the Maryland / Delaware / Virginia / North Carolina / South Carolina / Georgia area, TriMech has quite a reputation to live up to. As engineers ourselves, we know how frustrating it can be with a deadline looming, waiting for someone to call you back.
We constantly strive to have the most varied and up-to-date methods to allow users to help themselves or to get the help that they need.
Options for obtaining technical support:
The core reason for TriMech’s success over the years has been our commitment to technically supporting our loyal client base. Unlike most SolidWorks resellers, we have a dedicated technical support staff whose job it is to answer your technical questions and problems in the shortest time possible. There are 3 options to contact tech support.
Option 1
E-Mail: support@TriMech.com
Your issues will be handled as they arrive by our support staff. If you have questions pertaining to a particular file, please include it along with your email. If your question involves a part or assembly file, please include all the referenced documents in a zip file. If your files are over 5 MB, please call us for instructions on how to place them on our secure FTP server.
Option 2
Telephone: 1- (888) TriMech
This is the FASTEST way to receive help.
Option 3
Live Remote Assistance (If required by Tech Support Team)Click the graphic to the right to Start a Support Session Powered by: GoToAssist®
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on our Technical Resources page.
How It Works:
Step 1:
Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Simply click the Start Session button.
Step 2:
You are prompted to download a small virus-free plug-in.
Step 3:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.